Urgent help

If anyone is in immediate danger, use emergency services now.

This site cannot respond to emergencies or monitor messages. Call Hong Kong emergency services or HKBU Campus Security directly.

Call 999 Campus Security 3411 7777 All verified emergency contacts

Guidance only

Complaint and grievance routes

This page helps you find official channels. It is not an HKBU complaint portal, does not send reports, and does not store allegations.

Do not describe a sensitive incident here

For sexual harassment, discrimination, violence, retaliation, self-harm, possible criminal conduct, or urgent safety concerns, contact the verified official route directly.

Do not route a concern to the person concerned

If the first person in a general sequence is the subject of your concern, use the next appropriate official level or ask the Office of Student Affairs to advise on the route.

General grievance sequences

For the School of Communication, TPg and RPg routes are shown separately. Where School-level escalation is appropriate, the Associate Dean for Postgraduate Studies is identified before the Dean of the School. The current official grievance procedure remains controlling.

TPg academic or programme matterOpen

1Course instructor or lecturer
2TPg Programme Director or relevant department head
3Associate Dean for Postgraduate Studies
4Dean of the School of Communication or Graduate School, according to the official route

RPg supervision, progress, or research matterOpen

1Principal supervisor or advisor, unless that person is the subject of the concern
2Relevant RPg coordinator or department head
3Associate Dean for Postgraduate Studies
4Dean of the School of Communication or Graduate School, according to the official route

Administrative matterOpen

1Staff member directly responsible
2Officer overseeing the matter
3Senior officer or head of the relevant office
4Vice-President overseeing the office or a person designated by the President

Conduct of an individual staff memberOpen

1Staff member concerned, only when safe and appropriate
2Immediate supervisor
3Head of department or office
4Human Resources Office
5Dean of the relevant School or Vice-President

Relationship with another studentOpen

1The relevant student, only when safe and appropriate
2Office of Student Affairs counsellor
3Director of Student Affairs for discipline or mediation matters

Discrimination or sexual harassment

For complaint cases, HKBU directs students to write to eop-sa@hkbu.edu.hk. The EOC anti-sexual-harassment hotline is 2106 2222, and COMPASS provides external redress and support information.

eop-sa@hkbu.edu.hk EOC 2106 2222 COMPASS

Emotional support

HKBU Counselling and Development Centre: 3411 7435. Outside office hours, use the verified emergency-hotlines page for current 24-hour services.

3411 7435 Mental Health Support 18111

Verified official sources

HKBU Student Grievance Procedures

Official routes for academic, administrative, policy, student-relationship, and staff-conduct grievances.